Effective Date: December, 2023
---
At Road Users Academy, we strive to ensure that our users have a positive learning experience. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

Refunds are available for the following circumstances:
- Courses: You may request a refund for any course within 14 days of purchase if you have not accessed more than 25% of the course content.
- Membership Subscriptions: You may request a refund for your membership subscription within 14 days of purchase if you have not utilized the services included in the membership.
- Physical Products: Refunds for physical products are available within 30 days of purchase, provided the product is returned in its original condition.

2. Non-Refundable Items

The following items are non-refundable:
- Downloadable digital products, including e-books and audiobooks.
- Courses or memberships that have been fully accessed or utilized.
- Promotional or discounted items, unless they are defective or damaged.

3. How to Request a Refund

To request a refund, please follow these steps:
1. Contact Us: The easiest way to contact us is via the Chat on our website or Email our support team at moc.ymedacasresudaor%40olleh with your order number and reason for the refund request.
2. Review: Our team will review your request and notify you of the approval or rejection of your refund within 4-7 business days.
3. Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days.

4. Late or Missing Refunds

If you have not received your refund within the specified time, please:
1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.
3. If you have completed these steps and still have not received your refund, please contact us at [insert email address].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item, please contact us at moc.ymedacasresudaor%40olleh with the details of the issue.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:
- Email: moc.ymedacasresudaor%40olleh